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    FREQUENTLY ASKED QUESTIONS

    When will I receive an order confirmation?

    Your order confirmation will be emailed to you within 30 minutes of placing a successful order.  

    How do I check the status of my order?

    You may check the status of your order by logging in to your account, clicking on “My Orders”.

    When will my order ship?

    Orders typically ship within 2-6 Business days of being placed. Please see our shipping and refund policy for more detailed information regarding shipping times and services.

    When will I get my tracking number?

    You will receive a shipping notification email that includes your tracking information once your order ships.

    How do I change something on my order?

    Unfortunately, we are unable to make changes to your order once it has been placed. If you are attempting to cancel your order, please send email to sales@clotheschica.com immediately. Once our warehouse has fulfilled the order, we are unable to cancel it.

    Can I add an item after placing order?

    Unfortunately, we are unable to make any changes to an existing order. However, if you place a new order that can be shipped with your existing order, usually within 24-hours, only valid with standard shipping.

    Will I have to pay taxes on my order?

    Taxes are assessed based on municipality that the order is shipping to, not the billing address. If the shipping municipality assesses tax on retail apparel sales, then you will be charged the appropriate tax on your purchase.

    When does my card get charged?

    We charge your card at the time the order is placed.

    Why has my card been declined?

    Your bank will be able to let you know why your card has been declined. Please contact your card-issuing bank.

    Does clotheschica accept prepaid gift cards?

    Yes, we accept all major prepaid gift cards as long as the card has been registered through the customer service number on the card. Please make sure to register your prepaid card with an address or zip code, otherwise your card will not be accepted.